FAQs

Frequently Asked Questions (FAQ)

1. Are the glasses original and new?

Yes, all of our products are 100% original and new. We do not sell replicas or refurbished products.

2. Do they come with a warranty?

Yes. All of our glasses include a warranty against manufacturing defects, valid for the period stated on each product.

3. How long will my order take to arrive?

Estimated delivery time is 7 to 10 business days with free economy ground shipping. Premium shipping with DHL or similar in 3 business days, depending on your location. Order processing takes 1 to 2 business days before shipping.

4. Do you ship throughout Mexico?

Yes, we ship anywhere in Mexico.

5. What payment methods do you accept?

We accept credit and debit cards, PayPal and Mercado Pago. All payments are processed securely.

6. Can I return a product if it doesn't work?

Yes, we accept returns for manufacturing defects. The warranty covers 30 days from delivery.

7. How can I track my order?

Once your order ships, you will receive the tracking details by email so you can follow it in real time.

8. Do the glasses include instructions or technical support?

Yes, each product includes a user manual, and if you need it, you can contact our technical support team for help with setup or use.

9. Can I buy wholesale?

Yes, we offer special pricing for volume purchases. Contact our team for more information.