FAQs

Frequently Asked Questions (FAQ)

1. Are the lenses original and new?

Yes, all our products are 100% original , brand new, and come with an official manufacturer's warranty . We do not sell replicas or refurbished products.

2. Do they have a warranty?

Yes. All of our lenses include a warranty against manufacturing defects , valid for the period indicated on each product and by the manufacturer.

3. How long does it take for my order to arrive?

The estimated delivery time is 7 to 10 business days , depending on your location. Order processing time is 2 to 3 business days before shipping.

4. Do you ship to all of Mexico and other countries?

Yes, we ship to all countries using reliable and secure shipping services.

5. What payment methods do you accept?

We accept credit and debit cards, PayPal, Oxxo, 7Eleven, and Mercado Pago. All payments are processed securely.

6. Can I return a product if I am not satisfied?

Yes, we accept returns within the first 7 calendar days of delivery, as long as the product is in its original packaging and shows no signs of use. This does not apply to sale items.

7. How can I track my order?

Once your order ships, you'll receive a tracking number via email so you can track it in real time.

8. Do the lenses include instructions or technical support?

Yes, each product includes a user manual , and if you need it, you can contact our technical support team to resolve any installation or usage questions.

9. Can I buy wholesale?

Yes, we offer special pricing for volume purchases. Contact our team for more information.