Shipping Policy

SHIPPING POLICY

Shipping Scope

We ship nationwide in Mexico. Delivery availability may vary by region.

Preparation Time

All orders are processed and prepared for shipping within 1 to 2 business days after payment confirmation is received.

Delivery Time, Free Shipping, Premium Shipping

We offer free standard shipping with Estafeta or similar and Premium shipping with DHL or similar. The estimated delivery time is 3 to 10 business days depending on the courier's workload, the customer's location, available routes, and the type of shipping requested at the time of payment. Our shipments can be domestic or international, depending on the option selected by the customer on the payment screen.

Order Tracking

When your order is shipped, you will receive a tracking number by email so you can check the status of your delivery at any time on our website.

Orders Paid with Mercado Pago

Orders paid with Mercado Pago may take up to 2 days to be confirmed in the system. The order will not be shipped until the confirmation is delivered in our systems.

Delivery Delays

Delivery times are estimated and not guaranteed. They may be affected by external factors beyond Lentes-Smart.com's control, such as:

Courier saturation or workload
Weather conditions
Holidays

Logistical incidents

Lentes-Smart.com is not responsible for delays caused by these reasons.

 

Delivery Not Made Due to Customer-Attributable Causes

In the event that the courier cannot make the delivery due to:

Recipient absence
Incorrect or incomplete address provided by the customer
Inability to make contact
Refusal to receive the order

The courier company will attempt delivery as many times as allowed.

If, after these attempts, the order cannot be delivered and is retained, returned, or held in custody by the courier, the customer may request:

Rescheduling the shipment, covering the additional costs generated by the new delivery attempt, or
A product refund, deducting shipping costs and return logistics costs applied by the courier.

The refund, if applicable, will be processed once the product has been returned or confirmed as being held in custody. The refund will always be store credit, deducting shipping-return costs plus any possible logistics charges.

Ownership and Responsibility for Transport

Once the order is delivered to the courier company, Lentes-Smart.com fulfills its obligation to dispatch the product.

The customer accepts that transportation and delivery are carried out by external logistics companies, so any incident arising from the transportation process must be managed in accordance with the procedures and policies of the corresponding courier company.

Responsibility for Shipping Data

The customer is responsible for providing a complete, correct, and verifiable address. Lentes-Smart.com is not responsible for losses or delays caused by incorrect data entered at the time of purchase.

 

Contact

If you have questions or need more information about your shipment, you can write to us at:
info@lentes-smart.com