Returns and refunds policy

Returns and refunds policy

We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging, in order to be eligible for a return. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@lentes-smart.com .

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items will not be accepted for return without prior request.

For any questions regarding returns, you can contact us at info@lentes-smart.com .

Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changes
The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Notwithstanding the foregoing , if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the previous case, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
We'll notify you once we've received and inspected your return and let you know if your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and issue the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@lentes-smart.com.